Advanced Remote Diagnostics

Getting Started

Helpful Tips from the Community (FAQs)

How do I enroll into Advanced Remote Diagnostics?

Enrollment into OnCommand Connection Advanced Remote Diagnostics requires a user login and enrollment into an existing company. If your company is new, you can create a company from the enrollment screen.

The full process is illustrated in the below document.

Advanced Remote Diagnostics Enrollment & Registration Document

You can also view the process by watching the below Youtube playlist.

Advanced Remote Diagnostics Enrollment & Registration Videos

How do I approve someone into my company?

The vetting queue used to approve a user requesting access to your company's Advanced Remote Diagnostics account.

More details can be found by viewing the below document.

Vetting Queue Page Training Document

Can I see my vehicles in realtime?

Yes, you can. The live tracking map on the dashboard (Home) page allows you to see your vehicles in realtime. You can even click on the vehicle icons to see their exact location, direction they are heading and even the speed of the vehicle.

More details can be found by viewing the below document or video.

Dashboard Page Training Document

Dashboard Basics Video

Where do I go to see the scans of my vehicles?

Diagnostic scans for all your vehicles can be found in the Vehicle List page. By using the filters at the top of the page allows you to sift through all the scans. The results show details on the vehicle and any Diagnostic Trouble Codes or DTC's that the vehicle is experiencing.

More details can be found by viewing the below document or video.

Vehicle List Page Training Document

Vehicle List Basics Video